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FAQs
What will PowerSchool's Parent Portal allow me to see from home?
PowerSchool's Parent Portal provides real-time access to parents for their child's grades, attendance, assignments, and more.

How do I request a login for PowerSchool's Parent Portal?
To request a login for PowerSchool's Parent Portal, you will be sent a Parent Portal Login Request Form and user guide no later than September 6th, 2013. Once the form is filled out, please return it to your child's school. Be prepared to present a photo id to verify your identity.

When will I be able to access the PowerSchool Parent Portal?
The parent portal will be open on Tuesday, September 17th, 2013. The Login Request Form must be completed prior to this time in order to access the portal.

Onslow County School System
PowerSchool Parent/ Student Portal
Guidelines for Usage
2013-2014

All teachers will utilize PowerSchool to record daily attendance and to record students' grades for assignments in a timely manner.

Parents of K-2 students should anticipate that assignments are formative and ongoing, and therefore will not be recorded in the PowerSchool gradebook and not accessible through the parent portal.

For grades 3-12, recording of grades for graded assignments should follow the proposed window:

• Daily homework, classwork and short quizzes (less than 20 questions for example) should be posted in the Powerschool gradebook within 5 school days.
• Tests and longer quizzes should be posted in the PowerSchool gradebook within 7 school days.
• Projects and tests or assignments including essay/ research responses should be posted in the PowerSchool gradebook within 10 school days.

Entry of grades and daily attendance may be delayed if a substitute teacher is necessary.

 

PowerSchool's Parent Portal User Guide

Preface
Use this guide to assist you while navigating the PowerSchool Parent Portal. This guide is based on the PowerSchool Parent Portal online help, which you can also use to learn the PowerSchool Student Information System (SIS) and to serve as a reference.
The PowerSchool Parent Portal online help is updated as PowerSchool is updated. Not all versions of the PowerSchool Parent Portal online help are available in a printable guide. For the most up-to-date information, click Help on any page in the PowerSchool Parent Portal.
Referenced Sections
This guide is based on the PowerSchool Parent Portal online help, and may include references to sections that are not contained within the guide. See the PowerSchool Parent Portal online help for the referenced section.
Security Permissions
Depending on your security permissions, only certain procedures may be available to you.
Navigation
This guide uses the > symbol to move down a menu path. If instructed to "Click File > New > Window," begin by clicking File on the menu bar. Then, click New and Window. The option noted after the > symbol will always be on the menu that results from your previous selection.
Notes
It is easy to identify notes because they are prefaced by the text "Note:."

Introduction
Welcome to PowerSchool! PowerSchool helps your school access and maintain student, staff, and schedule information. PowerSchool is a database application that runs on a server, which is the center of your student information system. PowerSchool uses the Internet to facilitate student information management and communication among school administrators, teachers, parents, and students.
PowerSchool Parent Portal is a tool that is integrated into the PowerSchool Student Information System (SIS) that is specifically developed for parents and students.
PowerSchool Parent Portal gives parents and students access to real-time information including attendance, grades and detailed assignment descriptions, school bulletins and even personal messages from the teacher. Everyone stays connected: Students stay on top of assignments, parents are able to participate more fully in their student's progress, and teachers can use their gradebook to make decisions on what information they want to share with parents and students.
Parent Access Management
With the introduction of Parent Access Management, PowerSchool now provides single sign-on access to the PowerSchool Parent Portal. With single sign-on access parents can now have their own individual parent account, including user name and password. Your school's PowerSchool administrator may create your account or may have you create your own account using the appropriate access credentials. Once your account is created, you can manage your account information, link any and all students to your account (for whom you have parental and legal rights to), and set email and notifications preferences for each student linked to your account. If you've forgotten your account sign in information, you can retrieve them by using auto-recovery.

 

Get Started
To get started, you must sign in to PowerSchool Parent Portal.
Sign In to PowerSchool Parent Portal
Before you can sign in to PowerSchool Parent Portal, you will need your school's PowerSchool Parent Portal URL (https://pschool.berkeley.k12.sc.us/public/home.html), your username,and your password. If you do not have this information or have questions, contact your school.
Note: Do not use someone else's password or give your password to anyone else.
How to Sign In to PowerSchool Parent Portal
1.
Open your Web browser to your school's PowerSchool Parent Portal URL. The Parent Sign In page appears.
2.
Use the following table to enter information in the Parent Sign In fields:

Field Desription
Username Enter your password. The characters appear as asterisks (*) to ensure greater security when you sign in.
Password If you have forgotten your username or password, you can click Having trouble signing in? For more information, see How to Recover Your Username or How to Recover Your Password.

3.
Click Sign In. The start page appears. For more information, see PowerSchool Parent Portal Start Page.
Notes:

  • If your PowerSchool administrator has issued you a temporary password, you may be asked to reset your password upon first signing in. For more information, see How to Reset Your Password.
  • If your password has expired, you may be asked to reset your password. For more information, see How to Reset Your Password.
  • If you have exceeded the number of sign in attempts allowed, you may become locked out of PowerSchool. If so, contact your school.

How to Reset Your Passwo rd
If your PowerSchool administrator has issued you a temporary password or if your password has expired, use this procedure to reset your password.
Note: This procedure is only available if parent single sign-on is enabled. For more information, see Parent Access Management.
1.
Sign in to PowerSchool Parent Portal. The Change Your Password page appears.
2.
Use the following table to enter information in the fields:

Field Description
Current Password  Enter your current password
New Password

Enter a new password. If your school has established password complexity rules, password requirements will display. Enter your password based on these requirements.

Note: It is important to select a new password that you will remember. If you forget it, you cannot sign in to PowerSchool Parent Portal without help from your PowerSchool administrator. It is not recommended that you write down your password because an unauthorized user could find it and gain access to PowerSchool. Try to commit your password to memory.

Re-Enter New Password Enter your new password again exactly as you entered it in the above field.

 

3. Click Enter. The start page appears. For more information, see PowerSchool Parent Portal Start Page.
Note: If one of the following messages appears, re-enter your password accordingly:

  • Current password is not correct.
  • New password must be at least [number] characters long.
  • New password must contain at least one uppercase and one lowercase letter.
  • New password must contain at least one letter and one number.
  • New password must contain at least one special character.
  • The verification password you enter must match the new password.
  • The password entered was previously used. Please enter a new password.

The next time you sign in to PowerSchool Parent Portal, use your new password.


How to Recover Your Password
If you have forgotten your PowerSchool Parent Portal password, you will be unable to sign into the PowerSchool Parent Portal. Use this procedure to recover your password. Once you provide your user name and email address, the system authenticates your information and sends a security token to your email address. Using the security token, you can then sign into PowerSchool Parent Portal, where you will then be required to change your password. For more information, see How to Reset Your Password.
Note: The security token is only valid for 30 minutes. If it expires before you can reset your password, perform the How to Recover Your Password again.
1. Open your Web browser to your school's PowerSchool Parent Portal URL. The Parent Sign In page appears.
2. Click Having trouble signing in? The Recover Account Sign In Information page appears.
3. Click the Forgot Password? tab, if needed.
4. Use the following table to enter information in the fields:

Field Description
Username  Enter your username.  
Email Address Enter your email address.                                   

5. Click Enter. A confirmation message appears indicating an email has been sent to you with instructions for resetting your password.
6. Once you have received the email, open the email.
7. Click the link in the email. The Recover Password page appears.
8. Use the following table to enter information in the fields:

Field Description
Username  Enter your username.  
New Password  Enter a new password. If your school has established password complexity rules, password requirements will display. Enter your password based on these requirements.

Note: It is important to select a new password that you will remember. If you forget it, you cannot sign in to PowerSchool Parent Portal without help from your PowerSchool administrator. It is not recommended that you write down your password because an unauthorized user could find it and gain access to PowerSchool. Try to commit your password to memory.

 
Confirm New Password Enter the new password again exactly as you entered it in the above field.

9.  Click Enter. The start page appears. For more information, see PowerSchool Parent Portal Start Page.

How to Recover Your Username
If you have forgotten your PowerSchool Parent Portal username, you will be unable to sign into the PowerSchool Parent Portal. Use this procedure to recover your current username. Once you provide your email address, your current user name will be sent to your email.
Note: This procedure is only available if parent single sign-on security is enabled. For more information, see Parent Access Management.
1.Open your Web browser to your school's PowerSchool Parent Portal URL. The Sign In page appears.
2.Click Having trouble signing in? The Recover Account Sign In Information page appears.
3.Click the Forgot Username? tab.
4.Enter your email address in the first field.
5.Click Enter. A confirmation message appears indicating an email has been sent to you with your current username.


How to Create a Parent Account
Use this procedure to create a new parent account. In order to create an account, you must have the Access ID and Password for at least one student enrolled in school. When creating the account, you will need the Access ID and password for each student you want to associate to your parent account. If you do not have this information or have questions, contact your school.
Note: This procedure is only available if parent single sign-on is enabled. For more information, see Parent Access Management.

1.Open your Web browser to your school's PowerSchool Parent Portal URL. The Parent Sign In page appear.
2.Click Create Account. The Create Parent Account page appears.
3.Use the following table to enter information in the Create Parent Account section:


Field Description
First Name  Enter your first name. 
Last Name Enter your last name.
Email Enter your email address. The email address you enter is used to send you select information, as well as account recovery notices and account changes confirmations. For more information, see Email notifications.
Desired Username  Enter the username you would like to use when signing in to the PowerSchool Parent Portal. The username must be unique. If you enter a user name that is already in use, you will be prompted to select or enter another user name.
Password Enter the password you would like to use when signing in to the PowerSchool Parent Portal. if your school has established password complexity rules, password requirements will display. Enter your password based upon these requirements
Re-Enter Password Enter your password again exactlyas you entered it in the above field.

 

4. Use the following table to enter information in Link Students to Account section:

 

Field Description
Student Name  

Enter the first and last name of the student you want to be able to add to your account.

Note: Regardless of the name you enter, the system will populate the name based on the access ID and password for the student.

Access ID

Enter the unique access ID for the student.

Note: If you do not have this information, contact your school.

Access Password

Enter the unique access password for the student.

Note:If you do not have this information, contact your school.

Relationship Indicate how you are related to the student by choosing the appropriate association from the pop-up menu.


5.Click Enter. The Parent Sign In page appears. To continue, see How to Sign In to PowerSchool Parent Portal.
Note: If one of the following messages appears, re-enter your password accordingly:

  • Current password is not correct.
  • New password must be at least [number] characters long.
  • New password must contain at least one uppercase and one lowercase letter.
  • New password must contain at least one letter and one number.
  • New password must contain at least one special character.
  • The verification password you enter must match the new password.
  • The password entered was previously used. Please enter a new password.

 

 

The next time you sign in to PowerSchool Parent Portal, use your new password.

PowerSchool Parent Portal Start Page
When you sign in to PowerSchool Parent Portal, the start page appears. This page serves as the central point from which you begin your PowerSchool Parent Portal session. The start page consists of the following main areas:

  • Header
  • Navigation toolbar
  • Navigation menu

Header
The header appears at the top of the PowerSchool Parent Portal. The header includes the following information:

Field Description
PowerSchool  Click to return to the start page from anywhere within the application. 
Welcome, [Your Name]  The first and last name of the person signed in. Your name should appear. If it does not, contact your school's PowerSchool administrator.
Help Click to access the PowerSchool Parent Portal online help. Assistance is just a click away!
Sign Out Click to sign out of PowerSchool Parent Portal. For more information, see Quit PowerSchool Parent Portal.

 

Navigation Toolbar
The navigation toolbar appears at the top of the start page, and is common to every page in the application. The navigation toolbar includes the following information:

Field      Description
[Student Tabs] 

The first names of the students associated to your parent account appear in alphabetical order. Click the name of the student for whom you want to view information.   The page refreshes and displays information for the selected student. For more information, see Account Preferences.

If you click the name of a student and the message "Student information is not available at this time" appears, contact your school's PowerSchool administrator.

Note: These tabs only appear if parent single sign-on security is enabled. For more information, see Parent Access Management.

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